Frequently Asked Questions

If you have a question, you may find your answer below.

How do I place an order?

For all products within the UK

You can order through the website. 

All products are custom made to your own requirements and the website has been set up to make it easy and clear for you to do so but if you do have any problems please get in touch.

 

How can I pay?

The website accepts all major debit and credit cards as well as paypal.

Do I have to register?

No, you don’t have to register an account with Paper Memories to place an order.

When will my order be dispatched?

Most Paper Memories & Sarah Mae products are individually handcrafted to order and demand is very high.

Greeting cards are dispatched within 48 hours.
All other products are dispatched between 5-7 working days. If you require your order in a hurry please contact me before you order to ensure I can accommodate you.

Do you deliver worldwide?

Worldwide delivery is available to Europe and the USA but you will need to purchase via the relevant Etsy shops to ensure all taxes and customs are paid.

Click for Paper Memories

Click for Sarah Mae Artworks

How much is delivery?

Postage is calculated according to product and the service you select.

 

How do I personalise my product?

As you’re looking through the products, you’ll see a list of options to choose from before you can add the product to your basket. You will also be asked what details you would like printing.

What if I make a spelling mistake?

Please ensure you enter all your details as you would like them printed, and that all spelling and grammar is correct, if you do notice an error please contact me as soon as possible. If your order has already been packed or dispatched it will not be possible to make any amendments, so you will be charged to put it right.

Can I have my item made to suit my colour scheme?

Possibly! I don’t like to disappoint so will try my hardest to accommodate requests but please understand that this may incur extra costs due to the additional time or materials required,

I need something for a birthday party, can you help?

Although our products are designed to suit weddings, many of the designs are suitable for other occasions such as engagement, hen parties, anniversaries, birthdays and all range of other celebrations. You do have the option during checkout to add any comments or information regarding your order so please let us know if you have any special requirements.

Can I add more pages to the guest books or photo albums?

I’m sorry all the Guest Books and Photo Albums are made in just their one size and you unable to add pages.

Can I place a bulk or trade order directly

Yes, we offer bulk discounts and trade pricing for small businesses and independent traders. Please email papermemoriesuk@gmail.com or sarahmaeartworks@gmail.com

Still have questions?

If you have any questions about any of the product found on my website please visit the contact page to send an email.