Frequently Asked Questions

If you have a question, you may find your answer below.

How do I place an order?

For Guest Books, Photo Albums & Post Boxes

You can order through the website. 

All products are custom made to your own requirements and the website has been set up to make it easy and clear for you to do so but if you do have any problems please get in touch.

For Greeting Cards

Feel free to place an order via the website or you can follow the links on the page to go through to our Etsy shop to purchase if you prefer.

How can I pay?

The website accepts all major debit and credit cards and payments are processed by PayPal.

Do I have to register?

No, you don’t have to register an account with Paper Memories to place an order.

When will my order be dispatched?

All Paper Memories products are individually handcrafted to order and demand is very high.
Guest Books, Photo Albums & Post Boxes are dispatched between 7 and 14 working days. If you require your order in a hurry please contact me.
Greeting card orders are dispatched within 48 hours..

Do you deliver worldwide?

Worldwide delivery is now available to Europe and the USA but you will need to contact us for current shipping rates.

How much is delivery?

Postage is calculated according to product and the service you select.

Please note that all overseas postage costs are for a tracked and insured service.

How do I personalise my product?

As you’re looking through the products, you’ll see a list of options to choose from before you can add the product to your basket. You will also be asked what details you would like printing.

What if I make a spelling mistake?

Please ensure you enter all your details as you would like them printed, and that all spelling and grammar is correct, if you do notice an error please contact me as soon as possible. If your order has already been packed or dispatched it will not be possible to make any amendments, so you will be charged to put it right.

Can I have my item made to suit my colour scheme?

Yes, some of the guest books can be made with your own colours in mind, these are clearly shown on the listing. If you require any colour changes to any other designs just drop us a line and we can discuss your options.

I need something for a birthday party, can you help?

Although our products are designed to suit weddings, many of the designs are suitable for other occasions such as engagement, hen parties, anniversaries, birthdays and all range of other celebrations. You do have the option during checkout to add any comments or information regarding your order so please let us know if you have any special requirements.

Can I add more pages to the guest books or photo albums?

I’m sorry all the Guest Books and albums are made in various sizes but adding pages is not an option.

Still have questions?

If you have any questions about any of the product found on my website please visit the contact page to send an email, alternatively you can call me on 07580402807 or send an email directly to enquiries@papermemories.co.uk.

During busy times you may receive a quicker response if you contact me via my website contact form as I am usually busy in the workshop and not able to pick up all calls, if you do leave a message I will get back to you with 24 hours.