Delivery & Returns

Please read the important Delivery & Return information

All single greeting cards are sent 1st class in a board backed envelope and are posted via Royal Mail 1st class.

Multiple cards/card packs are sent Royal Mail Tracked 48 service via a padded envelope or C5 cardboard postal envelope.

Bookmarks are sent via a padded envelope or C5 cardboard postal envelope and are posted via Royal Mail 1st class large letter

Magnets are sent via a padded envelope and are potsed via Royal Mail 1st class large letter

All single Guest Books & Photo Albums are posted via Royal Mail Tracked 48 service. This service takes approximately 2 working days but is not a guaranteed 48 hour service.

Orders over 2kg are dispatched using Royal Mail, Evri or Parcelforce.

Postage upgrades available:

Royal Mail Tracked 24 takes 1-2 days 

1st Class Signed For takes 1-2 days 

Express Delivery is a guaranteed next day by 1pm service.

Late Deliveries I cannot be held responsible for late deliveries. I always ensure orders are dispatched within the amount of time needed according to Royal Mail guidelines so please ensure you choose the correct postage option.

Damaged deliveries If the contents of your parcel arrive damaged please contact me immediately. In order for me to send out a replacement I will require photographs of the damaged product for the service provider to investigate.

Returns
All products are made to your own requirements and personalised therefore if your order has been made exactly as you have requested and there are no flaws in the workmanship or errors in the printing then no refund will be provided.

I am not perfect and am only human so although most of the time I get things right there is the odd occasion where a mistake is made and in this instance I will do all I can to resolve the issue as quickly and efficiently as possible.

If you have any problems at all with your purchase you should contact me within 48 hours of receipt.