Delivery & Returns
Please read the important Delivery & Return information
Paper Memories delivers worldwide:
- United Kingdom
- Ireland*
- Europe*
- United States*
- Australia*
* This website only allows for UK orders, if you live overseas please contact me with your requirements so that I can provide you with an accurate shipping cost.
Dispatch Times
Guest Books & Photo Albums generally take up to 5 working days to be dispatched, however during busy periods can take up to 7 working days.
All of these products are handcrafted and custom made to individual requirements so please ensure you order well in advance of your special occasion.
If your order is urgent, feel free to contact me to see if I can accommodate you.
Sarah Mae Artworks Greeting Cards these are dispatched within 48 hours.
Postage Services
All single Guest Books & Photo Albums are posted via Royal Mail Tracked 48 service unless you have upgraded. This service takes approximately 2 working days but is not a guaranteed 48 hour service.
Postage upgrades are available:
Royal Mail Tracked 24 takes 1-2 days
Express Delivery is a guaranteed next day by 1pm service.
Orders over 2kg are dispatched using Royal Mail, Evri or Parcelforce.
Greeting cards are sent 1st class which normally takes 1-2 days.
Postage upgrades are available:
1st Class Signed For takes 1-2 days
Express Delivery is a guaranteed next day by 1pm service.
Any overseas customers wishing to purchase should contact me for an accurate shipping quote.
Late Deliveries I cannot be held responsible for late deliveries. I always ensure orders are dispatched within the amount of time needed according to Royal Mail guidelines so please ensure you choose the correct postage option.
Damaged deliveries If the contents of your parcel arrive damaged please contact me immediately. In order for me to send out a replacement I will require photographs of the damaged product for the service provider to investigate.
Returns
All products are made to your own requirements and personalised therefore if your order has been made exactly as you have requested and there are no flaws in the workmanship or errors in the printing then no refund will be provided.
I am not perfect and am only human so although most of the time I get things right there is the odd occasion where a mistake is made and in this instance I will do all I can to resolve the issue as quickly and efficiently as possible. If you have any problems at all with your purchase you should contact me within 48 hours of receipt.